All orders taken on the website Cache Boutique imply the prior consultation of the general conditions herein. Therefore, the consumer acknowledges being perfectly aware of the fact that his agreement concerning the content of the general conditions herein does not require the handwritten signature of such document, inasmuch as the client wishes to make an on-line order of products presented within the framework of the website shop. The consumer has the right to safeguard or edit the general conditions herein, it remaining clear that both safeguarding and editing this document are at his sole responsibility.
Company name : IGILLI SAS
RCS Grasse 798 363 545
TVA FR 15 798363545
APE : 4778C
Address : 647 chemin de l'Escure, 06620 Le Bar-sur-Loup, France
Article 1: Entirety
The general conditions herein express the entirety of the parties’ obligations. In this sense, the consumer is acknowledged as accepting unreservedly the entirety of the stipulations contained in these general conditions.
Article 2: Object
The object of the general conditions herein is to define the parties’ rights and obligations within the framework of on-line selling of goods and services proposed by the company APIMAB to the client.
Article 3: Contractual documents
The contract herein is composed of the following contractual documents, presented in decreasing order or hierarchy:- the general conditions herein;- the order. In the event of contradiction among conditions contained in documents of differing rank, those of higher rank will prevail
Article 4: Entering into force - term
The general conditions herein come into force on the date of confirmation of the order.the general conditions herein are drawn up for the term necessary for supply of the goods subscribed, until expiry of the guarantees owed by the company Cache Boutique
Article 5: Electronic signature
Validation of the order is constituted by an electronic signature which, between parties, has the same value as a hand-written signature.
Article 6: Order ConfirmationContractual information will be confirmed through e-mail, at the latest at the time of delivery or at the address given by the consumer on the order form for lack of email address.
Article 7: Evidence of the transaction
The records, stored in the computer systems of Cache Boutique in reasonable conditions of safety, will be regarded as evidence of communications, orders and payments between the parties. Order forms and invoices are archived on a reliable and sustainable medium which can be produced as evidence.
Article 8: Product Information
8-a : Cache Boutique presents on its website products to sell, with the characteristics needed to fulfill the Article L 111-1 of the French Consumer Code, which allows the potential consumer to know before ordering the main characteristics of the goods they want to buy.
8-b : Offers submitted by Cache Boutique are valid only within the limits of available stocks.
Article 9: Price
Prices are quoted in euros and are only valid at the date of the ordering by the consumer. They do not include delivery charges, invoiced separately, and indicated before the validation of the order. The V.A.T. is applicable accordind the current rate in France. The payment of the full price must be made at the time of the order. The payments can never be considered as deposits.
Article 10: Payment
To pay his order, the consumer might choose among the modes of payment mentioned in the order form. The consumer guarantees Cache Boutique that he has the authorization that might be necessary to use the payment method he chose, at the time of the order form validation. Cache Boutique reserves the right to suspend any order and delivery in case of refused permission to pay by credit card from the agencies officially accredited or in the event of non-payment. Cache Boutique reserves the right to refuse to make a delivery or to honor an order from a consumer who would not have totally or partially payed a previous order or with whom there would be an ongoing dispute on payment.
Article 11: Availability of ProductsThe order will be carried out at the latest within a period of five days from the day following that on which the consumer has ordered. In the event of unavailability of product, particularly owing to our suppliers, the consumer will be informed at the earliest and will have the choice to cancel its order. The consumer will then have the option of requesting either reimbursement of the price paid within 30 days of their payment, or the exchange of the product.
Article 12: DeliveryProducts are delivered to the address indicated by the consumer on the order form. The consumer is held to check the state of the packaging of the goods at the delivery and to announce the damage due to the carrier on the delivery order, and at Cache Boutique, within one week. The consumer may, at his request, receive an invoice at the billing address rather than the delivery address. With regard to sending, we work primarily with La Poste with Lettre Max, Colissimo or Export 3J with tracking. As soon as we send a product, you receive a confirmation email.
Article 13: Delivery problems due to the carrierAny discrepancies regarding delivery (missing product in relation to the order form, damaged package, broken products, etc.) should imperatively be shown on the delivery form as handwritten reserves, and signed by the customer. Consumers should at the same time confirm this anomaly by sending the carrier within two (2) business days following the date of delivery a letter with acknowledgment of receipt stating these claims. The consumer must send a copy of the letter by fax or by mail to:
IGILLI sas - Cache Boutique
647 chemin de l'Escure
06620 Le Bar-sur-Loup
Article 14: Delivery errors
14-a : The consumer must inform Cache Boutique on the day of delivery or at the latest on the first business day after delivery, of any claim of delivery error and / or non-compliance of products nature or quality as compared to the order form. Complaints made after this deadline will be rejected.
14-b : The formulation of this claim to Cache Boutique can be made by logging on our website under the heading "follow your order" where, after entering your customer number, you can ask us your question through the menu contact us, specifying the exact reference of the order.
14-c : Any claim made without following the rules defined above and in the deadline would not be taken into account and Cache Boutique will be released of any responsibility towards the consumer.
14-d : upon receipt of the complaint, Cache Boutique will assign an exchange number for the concerned product(s) and communicate it via e-mail, fax or phone to the consumer. The exchange of a product can only take place after giving the consumer an exchange number according to the steps detailed above.
14-e : In case of delivery error, all goods must be returned to Cache Boutique as a whole and in its original packaging, Colissimo Recommendé, at the following address: IGILLI sas - Cache Boutique
647 chemin de l'Escure
06620 Le Bar-sur-Loup
To be accepted, any return should be reported in advance to Cache Boutique. The shipping costs are for Cache Boutique, except when it is proven that the returned product does not correspond to the original declaration made by the consumer on the return form.
Article 15: Product Warranty
In accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof may not deprive consumers of the legal guarantee which requires the seller to ensure against all the hidden defects of the thing sold . The consumer is expressly informed that Cache Boutique is not the producer of the products presented on the website within the meaning of the Act No. 98-389 of 19 May 1998 and on liability for defective products. Accordingly, in case of damage to a person or property by a defect in the product, only the producer responsibility could be sought by the consumer, on the basis of information on the packaging of the product.
Article 16: Right of withdrawal
The consumer has a period of 7 working days to return, at his own expense, products not suitable to him. This period starts from the date of delivery of the command of the consumer. If that deadline expires on a Saturday, Sunday or a bank or public holiday, it is extended to the next working day. Any return must be reported in advance to Cache Boutique. The product must be returned by Colissimo Recommendé to:
IGILLI sas - Cache Boutique
647 chemin de l'Escure
06620 Le Bar-sur-Loup
We will only accept products returned as a whole, in their original packaging unopened and complete, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. This right of withdrawal is free of penalties, except for the cost of return. In the event of the exercise of the right of withdrawal, the consumer has the option of requesting either reimbursement of money paid, or exchange of the product. In the case of an exchange, the sending will be at the expenses of the consumer. In case of exercise of the right of withdrawal, Cache Boutique will make its best to refund the consumer within 15 days. The consumer will then be reimbursed by re-credit of his bank account (secured transaction) if payment by credit card, or by check in other cases.
Article 17: Force Majeure
Neither party will have failed in its obligations under the contract, to the extent that their execution will be delayed, hampered or prevented by an act of God or force majeure. Shall be considered as an act of God or force majeure all compelling facts or circumstances, independent from the parties, unpredictable, unavoidable, beyond the control of the parties and which could not be prevented by the latter, despite all the efforts reasonably possible. The party affected by such circumstances will notify the other within ten working days after the date on which it will be made aware of it. The two sides will get closer then, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeur has duration of more than three months, these conditions of use may be terminated by the injured party. In specific, are considered as force majeure or acts of God, in addition to those usually used in the case laws and french courts: the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning; stooping of telecommunication networks or difficulties on telecommunications networks external to customers.
Article 18: Partial non validation
If one or more provisions of these conditions are held to be invalid or declared as such in accordance with a law, regulation or as a result of a final decision of a court, the other provisions shall remain in full force and scope.
Article 19: Non waiver
The fact that one party not to rely on a failure by the other party to any of the obligations under these conditions of use shall not be interpreted in the future as a waiver of the requirement involved.
Article 20: Title
In case of difficulty in interpretation between any of the titles at the top of clauses, and any one of the clauses, the titles will be declared as non-existent.
Article 21: Applicable law
These conditions of use are subject to French law. This is true for the substantive rules and for the rules of form. In case of dispute or claim, the consumer will address in priority to Cache Boutique to get an amicable solution. In a second step, and in case of appeal, the consumer can complain to the competent court of residence of the defendant.
Article 22: Computer and Freedoms
The information that is required from consumers are needed to process an order and may be shared with the contractual partners of Cache Boutique in connection with the execution of this order. Consumers can write to Cache Boutique whose details are in the charter of confidentiality within the website, to oppose such a communication, or to exercise their rights of access, rectification with regard to information about them and contained in the files of Cache Boutique, under the conditions set by the law of January 6, 1978.